Our Policies

1. Payments:

All payments are cash on delivery only.

2. Orders Cancellation:

You can cancel your order at anytime by contacting our customer service team. However, In case of cancellation if your order was already handed to our driver and delivered to your door step, the delivery and service charge applies.

3. Exchange Policy:

If you’re looking to exchange your order for whatever reason, we're here to help! We offer returns or exchanges within (24 Hours) of receiving your order. You can exchange your product for a different product if available only if you request to exchange within 24 hours of receiving your order.

However, delivery fees of exchanged items to be paid by the customer

Please note the following exceptions to our exchange policy:

1. Discounted items are final and cannot be exchanged.
2. Exchanged items must have tags still on and be returned with original invoice.
3. Exchanged items must have no visible signs of wear or use.

To initiate an exchange, please complete the following steps:

1. Contact us through Contact us form or Instagram.
2.  Add Exchange to the subject.
3.  In the message , please include your order number and item number to be exchanged.
4.  Mention the reason of exchange.

We will contact you as soon as your request is received by our customer service within 7 days.

4. Refund Policy:

1. You can refund your order within 24 hours only. (Delivery charge applies)
2. Discounted items are final and cannot be returned.
3. In case of receiving item with manufacturer defects,please contact us directly (not later than 24 hours of receiving your order) and we will replace the damaged item with an identical product immediately (within 24 hours of receiving your defect notification). This applies only to orders received through Instant Delivery Service and NOT Scarfi Home Box Service.
4. We are not responsible for any damaged product after 24 hours of delivering your order.
5. In the case of Scarfi Home Box Service, the customer is responsible to check the items state before completing the payment and returning the boxes back to our driver.